At Jora Wear, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.
Returns
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Items can be returned within 7 days of delivery.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Certain items such as custom or personalized products may not be eligible for return.
How to Initiate a Return
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Contact our customer support at [email protected] with your order number and reason for the return.
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Our team will provide instructions for returning your item.
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Customers are responsible for the cost of returning the item.
Refunds
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Once your return is received and inspected, we will notify you about the approval of your refund.
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Refunds will be processed using the same method as payment. Since we operate cash-on-delivery only, refunds will be issued via alternative arrangement confirmed by our support team.
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Please allow 5–10 business days for the refund to be processed.
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, contact us immediately at [email protected].
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We will arrange a replacement or full refund at no extra cost to you.
Contact Us
For any questions about returns or refunds, email us [email protected].